Semiconductor Field Service Engineer — Onsite Troubleshooter

KLA

Boise (ID)

On-site

USD 35,000 - 59,000

Full time

10 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Job summary

KLA is seeking an experienced field service professional in Boise, ID to deliver high-impact customer service for advanced capital equipment. You will troubleshoot, diagnose and repair complex systems at customer sites and trade shows, maintaining PM schedules and supporting installation teams.

The role emphasizes customer relationships, cross-team collaboration, and ongoing training to advance product knowledge and service quality.

Qualifications

Bachelor's Level Degree or equivalent and 0 years related work experience. Will also consider military technical experience.

Responsibilities

Provide customer service support a variety of advanced KLA products.
Be the primary focal point of contact for all customer service-related issues.
Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site.
Assists customers with all system issues.
Ensures equipment enhances customer production.
Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
Repair and update equipment at customer site, including system level problems based on CSE’s knowledge.