Self-Storage Site Manager - Lead Ops & Customer Experience

Mini Mall Storage Properties; Hot Springs (AR); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus program

Full-time daytime schedule with nolate

Comprehensive health, dental, vision,&

Life insurance benefits

Retirement savings/401(k) matching

Employee Assistance Program, discounts

Referral program

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage Properties in Hot Springs, AR is hiring a Site Manager (Self Storage) to deliver outstanding customer service while overseeing daily leasing, rent collection, unit inventory, and site safety. You’ll lead a small team, coordinate repairs, and develop local marketing to boost occupancy.

This full-time daytime role offers growth, competitive benefits, and a supportive, safety-focused culture.

Qualifications

• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Experience managing the day-to-day activities of a team.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Deliver exceptional customer service by resolving tenant inquiries and issues promptly and professionally.
• Manage daily property operations, including leasing, rent collection, tenant records, unit inventory, pricing, and payment processing.
• Maintain facility cleanliness, coordinate repairs, and ensure site safety, security, and regulatory compliance.
• Develop local marketing initiatives to attract new tenants and maximize occupancy.
• Partner with the Regional Operations Manager on budgeting, expense tracking, and financial reporting.
• Support hiring, scheduling, UKG timekeeping, overtime management, and employee training and development, including serving as a trainer for property staff.
• Perform additional duties as assigned.

Skills

Customer service

Sales

Property management

Team management

Communication

Organization

Independence

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties in Hot Springs, AR is hiring a Site Manager (Self Storage) to deliver outstanding customer service while overseeing daily leasing, rent collection, unit inventory, and site safety. You’ll lead a small team, coordinate repairs, and develop local marketing to boost occupancy.

This full-time daytime role offers growth, competitive benefits, and a supportive, safety-focused culture.