Self-Storage Site Manager — Customer & Operations Lead

Mini Mall Storage; Northern (KY); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Paid time off

EAP

Employee discounts

Referral program

Career growth

Safety culture

Job summary

Mini Mall Storage is seeking a Site Manager (Self Storage) to combine customer service, sales, and property operations across locations. You will help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The role offers competitive hourly pay, paid time off, a performance bonus, comprehensive benefits, and 401(k) matching. Full-time daytime schedule with no late nights, early mornings, or Sundays awaits a motivated leader.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Experience managing the day-to-day activities of a team.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Deliver exceptional customer service by resolving tenant inquiries and issues promptly and professionally.
• Manage daily property operations, including leasing, rent collection, tenant records, unit inventory, pricing, and payment processing.
• Maintain facility cleanliness, coordinate repairs, and ensure site safety, security, and regulatory compliance.
• Develop local marketing initiatives to attract new tenants and maximize occupancy.
• Partner with the Regional Operations Manager on budgeting, expense tracking, and financial reporting.
• Support hiring, scheduling, UKG timekeeping, overtime management, and employee training and development, including serving as a trainer for property staff.
• Perform additional duties as assigned.

Skills

Customer service

Sales

Team management

Communication

Organizational skills

MS Office

Education

High school diploma

Tools

UKG timekeeping

Job description

Mini Mall Storage is seeking a Site Manager (Self Storage) to combine customer service, sales, and property operations across locations. You will help customers find storage solutions while keeping the facility safe, clean, and welcoming.

The role offers competitive hourly pay, paid time off, a performance bonus, comprehensive benefits, and 401(k) matching. Full-time daytime schedule with no late nights, early mornings, or Sundays awaits a motivated leader.