Self-Storage Sales & Customer Care Associate (Daytime)

CubeSmart; Seattle (WA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive pay from day one

Paid time off

401(k) match

Health savings account

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage a district of stores with a focus on customer service and property maintenance. You will engage customers, drive leasing activity, handle payments, and ensure a safe, clean facility.

The role combines front-line customer service with hands-on maintenance duties, including daily property walks, unit showings, and adherence to company standards. A vehicle and valid license are required, with weekend availability often needed.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer base.
• Self-driven mindset with strong operational focus.
• Ability to work Saturdays.
• Valid driver's license, access to a personal vehicle, and current insurance.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments via POS, completing daily deposits, and making courtesy calls for late payments.
• Physical tasks include daily walks, cleaning units and grounds, opening/closing storage doors up to 50 lbs.
• Maintaining a clean, safe facility and ensuring restrooms, landscaping, parking areas are tidy.

Skills

Customer service

MS Office

Saturday availability

Driver's license

Personal vehicle

Work authorization (US)

POS system familiarity

Tools

Point-of-Sale system

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage a district of stores with a focus on customer service and property maintenance. You will engage customers, drive leasing activity, handle payments, and ensure a safe, clean facility.

The role combines front-line customer service with hands-on maintenance duties, including daily property walks, unit showings, and adherence to company standards. A vehicle and valid license are required, with weekend availability often needed.