Customer-Focused Store Associate - Daytime Hours & Growth

CubeSmart; Franklin (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid Time Off

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within the district. This role emphasizes customer service excellence, daily operations, and maintaining a clean, safe facility.

You will handle leasing, payments via POS, and basic maintenance tasks, while ensuring a positive customer experience and meeting monthly goals. The position requires weekend availability and valid driving coverage.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, valid driver's license, and up-to-date insurance.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments using the POS system, completing daily bank deposits, and making courtesy calls regarding late payments.

Skills

Customer service

Self-driven

Operational focus

MS Office

Saturday work

Communication

Tools

POS system

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within the district. This role emphasizes customer service excellence, daily operations, and maintaining a clean, safe facility.

You will handle leasing, payments via POS, and basic maintenance tasks, while ensuring a positive customer experience and meeting monthly goals. The position requires weekend availability and valid driving coverage.