Self-Storage Operations Leader

Prime Storage Group; Town of Kingsbury (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance

401(k) with company matching

Paid time off

Paid holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is seeking a General Manager to lead daily operations at our self-storage facilities. You will manage unit rentals, truck sales, and merchandise while building strong customer relationships and ensuring secure, well-maintained properties.

You will handle collections, show units, upsell services, schedule moving trucks, and coordinate with teams across locations. Travel to multiple sites may be required; competitive pay and benefits accompany growth opportunities.

Qualifications

• 2-4 years of customer-facing experience with profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs.
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations, handling tenant communications with compassion.
• Maintain the facility’s "curb appeal" by ensuring it is clean, safe, and secure, and performing minor maintenance.
• Other duties as assigned.

Skills

Customer service

Sales

Teamwork

Communication

Technical aptitude

Education

High School Diploma

Tools

POS systems

Outlook

Job description

Prime Group Holdings, LLC is seeking a General Manager to lead daily operations at our self-storage facilities. You will manage unit rentals, truck sales, and merchandise while building strong customer relationships and ensuring secure, well-maintained properties.

You will handle collections, show units, upsell services, schedule moving trucks, and coordinate with teams across locations. Travel to multiple sites may be required; competitive pay and benefits accompany growth opportunities.