Self-Storage General Manager — Ops, Sales & Customer Experience

Prime Storage; Bangor (ME); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Prime Group Holdings, LLC is seeking a General Manager to lead daily operations at Prime Storage Group facilities. You will oversee rentals, truck sales, merchandise, and maintenance while delivering exceptional customer service and building strong tenant relationships.

You will drive sales, maintain occupancy, coordinate collections, and manage day-to-day operations across multiple locations, with travel as needed.

Qualifications

• 2 - 4 years of relevant work experience in a fast‑paced, customer‑facing environment; direct involvement in profit‑and‑loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Responsibilities

• Deliver excellent customer interactions both in‑person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross‑sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer‑experience standards and performance expectations
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Adaptability

Education

High School diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC is seeking a General Manager to lead daily operations at Prime Storage Group facilities. You will oversee rentals, truck sales, merchandise, and maintenance while delivering exceptional customer service and building strong tenant relationships.

You will drive sales, maintain occupancy, coordinate collections, and manage day-to-day operations across multiple locations, with travel as needed.