Self-Storage Customer Advocate | Growth & Benefits

Mini Mall Storage; Cedar Lake (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Daytime schedule

Health, dental, vision, life insurance

401(k) matching

Employee discounts

Career growth

Safety culture

Job summary

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Cedar Lake, IN to blend customer service, sales, and property operations. You will assist customers in person, by phone, and online, converting leads into rentals and completing rental agreements and payments accurately.

We offer competitive hourly pay with paid time off, a daytime full-time schedule, benefits, and growth opportunities in a fast-growing company.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs occasionally.

Skills

Communication

Organization

Customer service

Sales

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage is seeking a Customer Service Representative (Self Storage) in Cedar Lake, IN to blend customer service, sales, and property operations. You will assist customers in person, by phone, and online, converting leads into rentals and completing rental agreements and payments accurately.

We offer competitive hourly pay with paid time off, a daytime full-time schedule, benefits, and growth opportunities in a fast-growing company.