Self-Storage Customer Service & Sales Associate

Mini Mall Storage; Avon (IN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus program

Full-time daytime schedule

Health, dental, vision, and life ins.

401(k) matching

Employee Assistance Program

Referral program

Career growth opportunities

Safety-first culture

Job summary

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find storage solutions and ensure our facilities are safe, clean, and welcoming.

The role offers competitive hourly pay, full-time daytime hours with no late nights or Sundays, and comprehensive benefits including health, dental, vision, life, and a 401(k) matching program. Growth opportunities exist in a safety‑focused team environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and documentation accurately.
• Support collections and delinquency management processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, and brand standards.
• Process payments and daily reconciliations.
• Support maintenance and property improvement initiatives.
• Safely lift and transport items up to 50 lbs occasionally.

Skills

Customer service

Sales skills

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage is hiring a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find storage solutions and ensure our facilities are safe, clean, and welcoming.

The role offers competitive hourly pay, full-time daytime hours with no late nights or Sundays, and comprehensive benefits including health, dental, vision, life, and a 401(k) matching program. Growth opportunities exist in a safety‑focused team environment.