Self-Storage Customer Success & Sales Specialist

Mini Mall Storage Properties; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Daytime schedule

Health/dental/vision/life insurance

401(k) matching

Employee assistance program

Staff discounts

Referral program

Career growth

Safety-focused culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. The role focuses on helping customers find the right storage solution while keeping facilities safe, clean, and welcoming.

We offer competitive hourly pay, a bonus program, full-time daytime hours, comprehensive benefits, 401(k) matching, and opportunities for growth within a fast-growing organization.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check is required.
• Basic computer skills including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials up to 50 lbs on occasion.

Skills

Customer service

Sales

Communication

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. The role focuses on helping customers find the right storage solution while keeping facilities safe, clean, and welcoming.

We offer competitive hourly pay, a bonus program, full-time daytime hours, comprehensive benefits, 401(k) matching, and opportunities for growth within a fast-growing organization.