Self-Storage Customer Service & Solutions Specialist

Mini Mall Storage Properties; Belpre (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Daytime schedule

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Employee discounts

Career growth

Safety culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to combine customer service, sales, and property operations. You will assist customers in person, by phone, and online, convert leads into rentals, and ensure documentation and payments are accurate.

We offer competitive hourly pay, a daytime schedule with no late nights or Sundays, comprehensive benefits, and 401(k) matching.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check required during hiring process.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on occasion.

Skills

Customer service

Sales

Relationship building

Communication

Organizational skills

Independence

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to combine customer service, sales, and property operations. You will assist customers in person, by phone, and online, convert leads into rentals, and ensure documentation and payments are accurate.

We offer competitive hourly pay, a daytime schedule with no late nights or Sundays, comprehensive benefits, and 401(k) matching.