Self-Storage Assistant Store Manager - Guest Experience

William Warren Group; Highlands Ranch (CO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Activities & Events

Employee Assistance Program

Pet Insurance

Drug-free workplace

Job summary

StorQuest Self Storage, part of William Warren Group, is seeking a customer-focused associate to assist guests across multiple locations. You will handle rentals, payments, merchandise sales, insurance offers, and occasional truck rentals while delivering an exceptional guest experience.

Ideal candidates bring 1+ year in customer service or retail, cash-handling experience, and a passion for sales. Weekend availability, a positive attitude, and teamwork are essential to succeed in this role.

Qualifications

• 1+ years in Customer Service/Sales experience
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• Ability to be part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Responsibilities

• Manage all aspects of the rental process including: Converting a sale, Taking payments, Selling merchandise, Offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guide customers on their StorQuest experience
• Inspect stores daily and maintain an impeccable facility
• Perform minor maintenance and custodial duties; clean vacated units timely
• Handle cash, balance receipts, post payments and process deposits
• Go to post office and bank as necessary; reconcile petty cash

Skills

Customer service

Sales

Cash handling

Weekend availability

Teamwork

Tech savvy

Tools

POS system

Job description

StorQuest Self Storage, part of William Warren Group, is seeking a customer-focused associate to assist guests across multiple locations. You will handle rentals, payments, merchandise sales, insurance offers, and occasional truck rentals while delivering an exceptional guest experience.

Ideal candidates bring 1+ year in customer service or retail, cash-handling experience, and a passion for sales. Weekend availability, a positive attitude, and teamwork are essential to succeed in this role.