Self-Storage Assistant Manager — Frontline Leader

Prime Storage; Aberdeen (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

Short-term and long-term disability

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Competitive pay and bonus

Job summary

Prime Storage Group is seeking an Assistant Manager to serve as the frontline at self-storage facilities, handling rentals, customer interactions, and maintenance. You’ll build strong customer relationships and drive sales and service excellence across locations.

Responsibilities include renting units, upselling moving products, and ensuring facility cleanliness while delivering top-tier customer service and achieving positive reviews. Travel to various locations may be required.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.

Skills

Customer service

Interpersonal skills

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Storage Group is seeking an Assistant Manager to serve as the frontline at self-storage facilities, handling rentals, customer interactions, and maintenance. You’ll build strong customer relationships and drive sales and service excellence across locations.

Responsibilities include renting units, upselling moving products, and ensuring facility cleanliness while delivering top-tier customer service and achieving positive reviews. Travel to various locations may be required.