Assistant Manager, Self-Storage & Guest Experience

Prime Storage Group; Summerville (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health, dental, life, vision insurance

401(k) matching

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC, a leading owner/operator in self-storage, is hiring an Assistant Manager for on-site duties. You will rent units, greet customers, handle payments, and upsell moving products while maintaining property standards and delivering excellent service.

The role requires 1-2 years in a fast-paced, customer-facing environment, a High School Diploma or GED, and the ability to lift 50 lbs and operate POS systems. On-site positions offer benefits and growth opportunities.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs.
• Possession of a valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations.
• Ensure that company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Teamwork

Physical stamina

Driver's license

Education

High School Diploma or GED

Tools

Point of Sale systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC, a leading owner/operator in self-storage, is hiring an Assistant Manager for on-site duties. You will rent units, greet customers, handle payments, and upsell moving products while maintaining property standards and delivering excellent service.

The role requires 1-2 years in a fast-paced, customer-facing environment, a High School Diploma or GED, and the ability to lift 50 lbs and operate POS systems. On-site positions offer benefits and growth opportunities.