Self-Determination Support Specialist - Call Center

GT Independence, LLC; Southington (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

GT Independence in the United States is seeking a Self Determination Support Specialist (SDSS) to join a team delivering phone-based customer service to people self-directing their care and other stakeholders.

You will handle calls, document management, DocuSign workflow, and timesheet/payroll tasks while maintaining compliance and accurate records. The role emphasizes helping individuals live independently and working collaboratively with your team.

Qualifications

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Skills

Customer service

Phone support

Data entry

Education

High School Diploma or GED

Associate degree (preferred)

Job description

GT Independence in the United States is seeking a Self Determination Support Specialist (SDSS) to join a team delivering phone-based customer service to people self-directing their care and other stakeholders.

You will handle calls, document management, DocuSign workflow, and timesheet/payroll tasks while maintaining compliance and accurate records. The role emphasizes helping individuals live independently and working collaboratively with your team.