Self-Determination Support Specialist (Hybrid)

GT Independence; United States; Hybrid; USD 40,000 - 52,000; Full time

Job summary

GT Independence in Michigan is seeking a Customer Service (Self Determination) Support Specialist to assist people who self-direct their care. This role handles phone inquiries from participants, families, and providers and ensures accurate information is recorded.

You will manage document flows, DocuSign tasks, and payroll checklists, while maintaining compliance and quality. The team is collaborative, and after 90 days you’ll work a hybrid schedule, with potential for full remote work after

Qualifications

• High school diploma or GED required.
• Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Education

High School Diploma or GED

Associate degree

Job description

GT Independence in Michigan is seeking a Customer Service (Self Determination) Support Specialist to assist people who self-direct their care. This role handles phone inquiries from participants, families, and providers and ensures accurate information is recorded.

You will manage document flows, DocuSign tasks, and payroll checklists, while maintaining compliance and quality. The team is collaborative, and after 90 days you’ll work a hybrid schedule, with potential for full remote work after