Self-Direction Care Support Specialist

GT Independence, LLC; Salem (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

GT Independence, LLC is seeking a Self Determination Support Specialist (SDSS) to join our team and provide phone-based support to individuals self-directing their care and other stakeholders. You will enter data, manage documents in the system, and ensure compliance for audits.

The role emphasizes accurate records, timely document handling, and collaboration with team leaders. Ideal candidates have at least 1 year of relevant experience and a high school diploma or GED, with Associate degree

Qualifications

• 1 year of relevant work experience.
• High School Diploma or GED required; an Associate degree is preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Skills

Customer service

Data entry

Documentation

Phone support

Education

High School Diploma or GED

Associate degree preferred

Tools

DocuSign

Document management system

Job description

GT Independence, LLC is seeking a Self Determination Support Specialist (SDSS) to join our team and provide phone-based support to individuals self-directing their care and other stakeholders. You will enter data, manage documents in the system, and ensure compliance for audits.

The role emphasizes accurate records, timely document handling, and collaboration with team leaders. Ideal candidates have at least 1 year of relevant experience and a high school diploma or GED, with Associate degree