Customer Service & Self-Determination Specialist

GT Independence; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages & benefits

Job summary

GT Independence in Michigan seeks a Customer Service (Self Determination) Support Specialist to help people self-direct their care. You will handle calls, document intake, and support stakeholders while ensuring compliance and accurate records.

The role offers a hybrid schedule (2 days in office, 3 days at home after 90 days) with potential for full remote work after one year. Strong communication and data-entry skills, plus familiarity with DocuSign, are a plus in a mission-driven environment.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Customer service

Data entry

Record keeping

Education

High School Diploma or GED

Associate degree preferred

Tools

DocuSign

Document management system

Database entry

Job description

GT Independence in Michigan seeks a Customer Service (Self Determination) Support Specialist to help people self-direct their care. You will handle calls, document intake, and support stakeholders while ensuring compliance and accurate records.

The role offers a hybrid schedule (2 days in office, 3 days at home after 90 days) with potential for full remote work after one year. Strong communication and data-entry skills, plus familiarity with DocuSign, are a plus in a mission-driven environment.