Impactful Customer Service & Admin Specialist (SDSS)

GT Independence, LLC; Silver Spring (MD); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Flexible paid time off

Benefits

Job summary

GT Independence, LLC in Silver Spring, MD is seeking a Customer Service (Self Determination) Support Specialist to assist people who self-direct their care. You will handle phone calls, document flows, and payroll checklists to support teams and clients.

This role focuses on accurate record keeping, compliance, and collaborating with your team to reduce errors while delivering friendly, professional service in a call-center style environment.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Customer service

Communication

Data entry

Time management

Education

High School Diploma or GED

Tools

DocuSign

Job description

GT Independence, LLC in Silver Spring, MD is seeking a Customer Service (Self Determination) Support Specialist to assist people who self-direct their care. You will handle phone calls, document flows, and payroll checklists to support teams and clients.

This role focuses on accurate record keeping, compliance, and collaborating with your team to reduce errors while delivering friendly, professional service in a call-center style environment.