Call Center (Self Determination) Support Specialist

GT Independence; Salem (OR); On-site; USD 53,010,000 - 55,875,000; Full time

Job summary

GT Independence is a family-founded national Financial Management Services provider that supports individuals in self-direction programs, helping them manage long-term care and support services at home and in community settings. As a Self Determination Support Specialist, you’ll work on a team to deliver great customer service over the phone to people self-directing their care and other stakeholders.

You will handle calls, data entry, DocuSign workflows, and payroll-related tasks while ensuring

Qualifications

• Experience in customer service or call center environment.
• Ability to enter data accurately and maintain records.
• Familiarity with DocuSign and document workflows.
• Experience with payroll/timekeeping processes is a plus.

Responsibilities

• Make and receive calls to support stakeholders.
• Enter information into databases for record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure proper naming and saving of documents in the system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues.
• Ensure compliance standards for audits.
• Timesheet reviewing and time tracking.
• Complete payroll checklists for assigned agencies.
• Collaborate to reduce errors and resolve rejected timesheets.

Skills

Customer service

Data entry

DocuSign

Timekeeping

Education

High School Diploma

Associate degree preferred

Job description

Job Category: Operations

Requisition Number: CALLC002683

• Full-Time
• On-site

Locations

Showing 1 location

Salem, OR 97302, USA

• Pay or shift range: $18.50 USD to $19.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

As a Self Determination Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Qualifications

• 1 years of experience relevant to the work performed
• High School Diploma or GED required;Associate degree preferred

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day.

Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.