Impactful Customer Service Specialist - Self-Determination

GT Independence, LLC; Southington (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

GT Independence, LLC is seeking a Customer Service (Self Determination) Support Specialist to assist people who self-direct their care. You will support external and internal stakeholders by phone, manage documents and DocuSign workflows, and ensure audit-ready records in a collaborative office environment.

The role emphasizes accuracy, teamwork, and compliance as the company helps clients live independently with personalized services.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Education

High School Diploma or GED

Associate degree

Job description

GT Independence, LLC is seeking a Customer Service (Self Determination) Support Specialist to assist people who self-direct their care. You will support external and internal stakeholders by phone, manage documents and DocuSign workflows, and ensure audit-ready records in a collaborative office environment.

The role emphasizes accuracy, teamwork, and compliance as the company helps clients live independently with personalized services.