Bilingual Customer Support Specialist - Self-Determination

GT Independence, LLC; Salem (OR); Hybrid; USD 42,000 - 62,000; Full time

Job summary

GT Independence is seeking a Bilingual Customer Service (Self Determination) Support Specialist to join a collaborative team providing phone-based support to individuals self-directing care and other stakeholders. You will manage documents, DocuSign workflows, and ensure compliance across audits, with emphasis on accurate timesheet and payroll processes.

The role emphasizes autonomy, trust, and professional growth within a family-founded national leader in personal and financial services for

Qualifications

• Bilingual customer service experience or capability is required.
• Experience delivering service over the phone to diverse stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Skills

Bilingual

Education

High School Diploma or GED

Associate degree

Job description

GT Independence is seeking a Bilingual Customer Service (Self Determination) Support Specialist to join a collaborative team providing phone-based support to individuals self-directing care and other stakeholders. You will manage documents, DocuSign workflows, and ensure compliance across audits, with emphasis on accurate timesheet and payroll processes.

The role emphasizes autonomy, trust, and professional growth within a family-founded national leader in personal and financial services for