Self-Determination Contact Center Specialist

GT Independence, LLC; Silver Spring (MD); On-site; USD 24,796 - 25,485; Full time

Benefits offered by this job

Competitive wages

Flexible paid time off

Professional growth opportunities

Job summary

A leading personal and financial services provider is seeking a Contact Center Support Specialist in Silver Spring, MD. In this role, you will support customers and internal stakeholders by managing phone correspondence, entering database information, and ensuring compliance standards. A focus on teamwork and customer service is essential, along with a High School Diploma or GED. The company values a culture of inclusivity and offers competitive wages along with flexible paid time off.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure proper naming and saving of documents in the document management system.
• Assist customers in returning documents.

Education

High School Diploma or GED required

Job description

A leading personal and financial services provider is seeking a Contact Center Support Specialist in Silver Spring, MD. In this role, you will support customers and internal stakeholders by managing phone correspondence, entering database information, and ensuring compliance standards. A focus on teamwork and customer service is essential, along with a High School Diploma or GED. The company values a culture of inclusivity and offers competitive wages along with flexible paid time off.