Member Services Specialist — Remote-Eligible

Sentinel Federal Credit Union; United States; Hybrid; USD 20,286 - 28,893; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

3 weeks of paid time off per year

Paid volunteer hours

Paid professional development

Job summary

A community-focused financial institution in the United States is looking for a friendly Contact Center Specialist to provide exceptional service to members. The role involves answering questions over the phone and through electronic channels while working closely with a supportive team. Ideal candidates will have strong communication skills and customer service experience. This position offers a starting wage of $17.85/hour and includes competitive benefits such as medical insurance, paid time off, and opportunities for growth.

Qualifications

• At least 18 years old with a valid driver's license.
• One year of customer service or related experience preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Answer incoming member calls and respond to questions regarding accounts.
• Research and resolve member inquiries and concerns.
• Process account maintenance requests such as address changes.

Skills

Strong communication skills

Detail-oriented

Customer service experience

Problem-solving skills

Education

High School Diploma, GED, or equivalent

Job description

A community-focused financial institution in the United States is looking for a friendly Contact Center Specialist to provide exceptional service to members. The role involves answering questions over the phone and through electronic channels while working closely with a supportive team. Ideal candidates will have strong communication skills and customer service experience. This position offers a starting wage of $17.85/hour and includes competitive benefits such as medical insurance, paid time off, and opportunities for growth.