Senior Customer Service Representative

Mindlance; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading service provider is looking for a Senior Customer Support Professional in Washington, DC. This role requires a Bachelor's degree in Business or Communications and at least 6 years of experience in a contact center environment. The ideal candidate will excel at multitasking in a fast-paced environment and have outstanding communication skills. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint is necessary. This position emphasizes teamwork and a strong ownership mindset. Flexible shifts may be required.

Qualifications

• Minimum of 6 years of relevant experience in a correspondence or contact center environment.
• Ability to work efficiently in a fast-paced setting.
• Strong ownership mindset and resolve to follow through.

Skills

Ability to multitask

Outstanding written and oral communication skills

Problem solving and analytical skills

Ability to work in a team environment

Education

Bachelor’s degree in Business or Communications

Tools

Outlook

Word

Excel

PowerPoint

Job description

Overview

Title: Senior Customer Support Professional/Senior Customer Service Representative/Senior Customer Support Analyst/Senior Customer Service Analyst/Escalations Specialist/Dispute Resolution

Duration: 18 Months

Location: Lakewood, CA or Washington, DC 20049

Job Description

• Completion of a Bachelor’s degree in Business or Communications and a minimum of 6 years of relevant experience in a correspondence or contact center environment or an equivalent combination of training and experience related to the duties of the position.
• Ability to multitask and work efficiently in a fast-paced setting
• Skilled in using personal computer, proficient in Outlook, Word, Excel, and PowerPoint.
• Able to navigate and interpret company software and knowledge-based tools.
• Outstanding written and oral communication skills.
• Excellent problem solving and analytical skills.
• Ability to achieve a strong understanding of client\'s policies, procedures and issue stances with a designated timeframe.
• Ability to work in a team environment that is fast paced and results oriented while achieving performance standards.
• Strong ownership mindset and resolve to follow-through.
• Ability to work flexible shifts as well as flexibility to handle out of hours activity.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.