Customer Service Specialist — Sales Support & Client Care

Buckhead & Newport Meat and Seafood; Landover (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A specialty food service company in Landover, Maryland is seeking a Customer Service Representative. This role is crucial in providing exceptional service and support to customers and sales colleagues. Responsibilities include managing customer inquiries, resolving concerns, and facilitating smooth operations. The ideal candidate possesses strong communication skills, detail-oriented abilities, and at least one year of experience in customer support or food service sales coordination. This is an opportunity for a proactive individual to grow within a dynamic environment.

Qualifications

• 1 year of prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Handle simple requests and administrative duties for the department.
• Answer general incoming phone calls and address customer concerns.
• Develop a comprehensive understanding of products and services.
• Participate in ongoing training and development opportunities.
• Stay adaptable in a dynamic customer-focused environment.
• Perform other duties as directed by management.

Skills

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Problem-solving proficiency

Attention to detail

Resilience in handling priorities

Basic computer skills

Proactive in personal growth

Education

High school diploma or equivalent

Job description

A specialty food service company in Landover, Maryland is seeking a Customer Service Representative. This role is crucial in providing exceptional service and support to customers and sales colleagues. Responsibilities include managing customer inquiries, resolving concerns, and facilitating smooth operations. The ideal candidate possesses strong communication skills, detail-oriented abilities, and at least one year of experience in customer support or food service sales coordination. This is an opportunity for a proactive individual to grow within a dynamic environment.