Senior Contact Center Specialist: Elevate Customer Support

Northwest Consumer Discount Company; Buffalo (NY); On-site; USD 25,485 - 28,929; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Bonus earning opportunities

Job summary

A leading financial services firm in Buffalo, NY is looking for a Senior Contact Center Specialist to provide quality customer service. The role involves using multiple customer databases and achieving service level standards. Candidates should have a high school diploma, less than 2 years of experience in a contact center, and excellent communication skills. The position offers competitive pay between $18.50 and $21.00 per hour.

Qualifications

• Less than 2 years of Banking/financial and contact center experience preferred.
• Good technical experience preferred.
• Ability to establish effective working relationships among team members.

Responsibilities

• Provide quality and efficient customer service to clients.
• Utilize multiple customer databases.
• Achieve monthly call quality performance.
• Educate clients on products and services.
• Serve as a Contact Center mentor to new hires.

Skills

Customer service

Technical support

Communication

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Associate's Degree

Tools

Microsoft Office Software

Automated systems

Job description

A leading financial services firm in Buffalo, NY is looking for a Senior Contact Center Specialist to provide quality customer service. The role involves using multiple customer databases and achieving service level standards. Candidates should have a high school diploma, less than 2 years of experience in a contact center, and excellent communication skills. The position offers competitive pay between $18.50 and $21.00 per hour.