Senior Contact Center Specialist: Elevate Customer Support

Northwest Consumer Discount Company; Buffalo (NY); Sur place; USD 25 485 - 28 929; Plein temps

Avantages offerts par ce poste

Competitive compensation

Professional development opportunities

Bonus earning opportunities

Résumé du poste

A leading financial services firm in Buffalo, NY is looking for a Senior Contact Center Specialist to provide quality customer service. The role involves using multiple customer databases and achieving service level standards. Candidates should have a high school diploma, less than 2 years of experience in a contact center, and excellent communication skills. The position offers competitive pay between $18.50 and $21.00 per hour.

Qualifications

• Less than 2 years of Banking/financial and contact center experience preferred.
• Good technical experience preferred.
• Ability to establish effective working relationships among team members.

Responsabilités

• Provide quality and efficient customer service to clients.
• Utilize multiple customer databases.
• Achieve monthly call quality performance.
• Educate clients on products and services.
• Serve as a Contact Center mentor to new hires.

Connaissances

Customer service

Technical support

Communication

Problem-solving

Teamwork

Formation

High School Diploma or equivalent

Associate's Degree

Outils

Microsoft Office Software

Automated systems

Description du poste

A leading financial services firm in Buffalo, NY is looking for a Senior Contact Center Specialist to provide quality customer service. The role involves using multiple customer databases and achieving service level standards. Candidates should have a high school diploma, less than 2 years of experience in a contact center, and excellent communication skills. The position offers competitive pay between $18.50 and $21.00 per hour.