Open Season Contact Center Lead

Immersion Consulting, LLC.; Annapolis (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A customer experience consulting firm in Annapolis, Maryland is seeking a Contact Center Supervisor to oversee operations and ensure high-quality customer service. The ideal candidate will have a high school diploma and 1–3 years of experience in a contact center or customer service role. Responsibilities include monitoring agent performance, ensuring compliance with standards, and handling escalated customer issues. If you are a proactive individual with strong communication and problem-solving skills, we would love to hear from you.

Qualifications

• 1–3 years of contact center or customer service experience.
• Ability to work in a high-volume, time-sensitive environment.

Responsibilities

• Supervise Contact Center Agents ensuring operational hours and quality standards.
• Monitor agent performance on call quality and productivity.
• Handle complex customer issues and support agent training.

Skills

Communication skills

Problem-solving skills

Education

High school diploma

Job description

A customer experience consulting firm in Annapolis, Maryland is seeking a Contact Center Supervisor to oversee operations and ensure high-quality customer service. The ideal candidate will have a high school diploma and 1–3 years of experience in a contact center or customer service role. Responsibilities include monitoring agent performance, ensuring compliance with standards, and handling escalated customer issues. If you are a proactive individual with strong communication and problem-solving skills, we would love to hear from you.