Contract: Inbound/Outbound Contact Center Specialist

Direct Staffing Inc; Frederick (MD); On-site; USD 20,664 - 27,552; Full time

Job summary

A staffing agency in Maryland is seeking a Customer Service Representative. This role involves answering customer calls, resolving billing issues, and managing customer requests via mail and emails. The ideal candidate will have a High School Diploma and at least 1 year of customer service experience. Proficiency in Microsoft Office is preferred. This position offers an opportunity to grow in a dynamic environment.

Qualifications

• High School Diploma required.
• 1+ years of customer service experience needed.
• Previous experience in an administrative role is preferred.

Responsibilities

• Answer inbound customer calls.
• Research and resolve general billing issues.
• Handle customer requests through mail and emails.
• Identify and forward customer calls to appropriate staff.
• Complete paperwork forms to resolve customer issues.
• Generate customer letters in response to queries.
• Document customer contact trends.

Skills

Customer Service

Communication

Problem Solving

Microsoft Office (Excel/Word/PowerPoint)

Education

High School Diploma

Job description

A staffing agency in Maryland is seeking a Customer Service Representative. This role involves answering customer calls, resolving billing issues, and managing customer requests via mail and emails. The ideal candidate will have a High School Diploma and at least 1 year of customer service experience. Proficiency in Microsoft Office is preferred. This position offers an opportunity to grow in a dynamic environment.