Customer Support Specialist - Financial Services

e.biT Consulting; Schaumburg (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A consulting firm located in Schaumburg, Illinois, is seeking a Consumer Support Agent to deliver exceptional customer service through phone calls and emails. The role requires a high school diploma and 1-3 years of customer service experience, along with strong communication skills and emotional intelligence. Responsibilities include resolving inquiries, managing client interactions, and documenting actions. Preferred qualifications include experience in financial services and proficiency in CRM systems like Salesforce. The position emphasizes a client-centric approach throughout all interactions.

Qualifications

• 1-3 years of experience in a contact center or customer service environment.
• Experience handling sensitive customer interactions.
• Background check required.

Responsibilities

• Serve as a primary point of contact for clients through phone calls and emails.
• Deliver professional and solutions-oriented customer service.
• Accurately document all interactions in internal systems.
• Manage multiple client interactions while maintaining quality.

Skills

Customer service skills

Active listening

Emotional intelligence

CRM proficiency

Time management

Education

High School Diploma or GED

Associate’s Degree

Tools

Salesforce

CXone

Five9

Job description

A consulting firm located in Schaumburg, Illinois, is seeking a Consumer Support Agent to deliver exceptional customer service through phone calls and emails. The role requires a high school diploma and 1-3 years of customer service experience, along with strong communication skills and emotional intelligence. Responsibilities include resolving inquiries, managing client interactions, and documenting actions. Preferred qualifications include experience in financial services and proficiency in CRM systems like Salesforce. The position emphasizes a client-centric approach throughout all interactions.