Senior TAM Lead — Security SaaS

Cyberhaven; New York (NY); Sur place; USD 170 000 - 180 000; Plein temps

Résumé du poste

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of TAMs who own the technical relationship with customers and ensure value from the Agentic Data Security platform. You will hire, develop, and set how TAMs engage with accounts, partnering with Product, Engineering, Support Engineering, Customer Experience, and Sales.

You will lead with technical depth in security SaaS, coach TAMs on escalations, and drive proactive customer outcomes in a fast-growing company.

Qualifications

• 3+ years of experience managing a team of Technical Account Managers or similar.
• 7+ years in customer-facing technical roles.
• Proven ability to hire, develop, and retain technical staff and handle performance issues fairly.
• Experience building or scaling TAM/Support/CS functions with defined processes, playbooks, and metrics.

Responsabilités

• Lead and grow the TAM team, hire onboarding, and drive career development.
• Define TAM operating model, segmentation, cadence, and success plans.
• Own customer outcomes by monitoring health, escalation handling, and renewals with engineering input.
• Be the voice of the customer by collecting feedback and driving product/engineering improvements.

Connaissances

Team leadership

Technical acumen

Security SaaS

Cross-functional collaboration

Executive communication

Customer-facing

Strategic account management

Outils

SCCM

GPO

Intune

MDM

Application management

Description du poste

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of TAMs who own the technical relationship with customers and ensure value from the Agentic Data Security platform. You will hire, develop, and set how TAMs engage with accounts, partnering with Product, Engineering, Support Engineering, Customer Experience, and Sales.

You will lead with technical depth in security SaaS, coach TAMs on escalations, and drive proactive customer outcomes in a fast-growing company.