Senior TAM Manager - Security SaaS & Customer Outcomes

Crane Venture Partners; San Francisco (CA); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of Technical Account Managers who own the technical relationship with our customers. You will hire, develop, and guide TAMs, aligning account strategy with product and engineering to ensure successful deployments and value realization across onboarding to renewal.

You are a people leader with a security SaaS background, comfortable in a fast-growing environment.

Qualifications

• 3+ years of experience managing a team of Technical Account Managers, Support Engineers, Solutions Engineers, or similar customer-facing technical staff.
• 7+ years in customer-facing technical roles.
• Proven ability to own customer technical outcomes from implementation through steady-state operation.

Responsabilités

• Lead and grow the TAM team, including hiring, onboarding, and performance reviews.
• Define TAM operating model, goals, and engagement cadence.
• Own customer outcomes and escalate critical issues with Engineering.
• Collaborate with Product, Engineering, Support, Customer Experience, and Sales.
• Be the voice of the customer; collect feedback for Product and Engineering.

Connaissances

People leadership

Security SaaS

Endpoint agents

Executive communication

Coaching TAMs

Cross-functional collaboration

Hiring & development

Performance management

Outils

SCCM

GPO

Intune

MDM

Description du poste

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of Technical Account Managers who own the technical relationship with our customers. You will hire, develop, and guide TAMs, aligning account strategy with product and engineering to ensure successful deployments and value realization across onboarding to renewal.

You are a people leader with a security SaaS background, comfortable in a fast-growing environment.