Security Systems Service Dispatcher

Cunningham Security Systems; Wiscasset (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision plan

Disability coverage (short/long-term)

Paid time off

Retirement plan

Job summary

Cunningham Security Systems is hiring a Service Technician Dispatcher to coordinate service appointments and route planning for our field technicians in Wiscasset, ME. This on-site role emphasizes strong communication, organization, and customer service to ensure timely and smooth service delivery.

You will use maps and scheduling software to optimize routes, manage daily queues, and collaborate with production.

Qualifications

• Customer service experience; experience assisting customers by phone is a plus.
• Strong organizational skills and attention to detail.
• The ability to manage multiple priorities and adjust as scheduling needs change.
• A positive, solution-focused approach to customer interactions.
• Experience with Microsoft Office and a willingness to learn our CRM system.
• A high school diploma or equivalent.

Responsibilities

• Schedule and coordinate service technician appointments, helping customers receive timely support.
• Use geographic maps and scheduling technology to plan efficient technician routes.
• Review the daily service ticket queue, prioritize requests, and elevate issues when needed.
• Contact customers to schedule and confirm appointments.
• Work closely with the production department to keep schedules organized and service moving smoothly.
• Provide friendly, professional assistance and help customers navigate questions or concerns.

Skills

Customer service

Organizational skills

Multitasking

CRM familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM system

Scheduling software

Job description

Cunningham Security Systems is hiring a Service Technician Dispatcher to coordinate service appointments and route planning for our field technicians in Wiscasset, ME. This on-site role emphasizes strong communication, organization, and customer service to ensure timely and smooth service delivery.

You will use maps and scheduling software to optimize routes, manage daily queues, and collaborate with production.