HVAC Service Dispatcher: Drive Efficient Tech Scheduling

CoolSys; Philadelphia (Philadelphia County); On-site; USD 34,440,000 - 48,216,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid vacation

Holidays and floating holidays

401K with company match

Life insurance

AD&D

Short/Long-term disability

Tuition reimbursement

Employee discounts

Pet insurance

ID Theft Protection

Job summary

CoolSys is seeking a Dispatcher to oversee daily coordination and distribution of work to Technicians, ensuring efficient service delivery and escalation resolution. You will partner with Service Managers to optimize resources and maintain client satisfaction.

Ideal candidates have 3–5 years in dispatch or related roles, with strong organizational and communication skills, able to work evenings or weekends when needed. Join a growing nationwide team committed to excellence.

Qualifications

• High school diploma or equivalent experience.
• Associate’s degree or technical certification in a related field preferred.
• Technical (refrigeration) expertise preferred.

Responsibilities

• Oversee daily coordination and distribution of work to Technicians and dispatchers.
• Optimize resource allocation and maintain SLA adherence.
• Resolve escalations and guide team to ensure service standards.

Skills

Dispatch operations

Customer service

Team coordination

Communication skills

Problem solving

Adaptability

Office software

Education

High school diploma or equivalent

Associate’s degree or technical certification

Technical refrigeration knowledge

Tools

E-Mail & Office Tools

Job description

CoolSys is seeking a Dispatcher to oversee daily coordination and distribution of work to Technicians, ensuring efficient service delivery and escalation resolution. You will partner with Service Managers to optimize resources and maintain client satisfaction.

Ideal candidates have 3–5 years in dispatch or related roles, with strong organizational and communication skills, able to work evenings or weekends when needed. Join a growing nationwide team committed to excellence.