Security Service Dispatcher: Field Support & Customer Care

Allegion; Worcester (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Tuition Reimbursement

Employee discounts

Job summary

Allegion in Worcester, MA is seeking a Service Dispatcher to join our branch team. You will receive calls, assess and dispatch service requests, and coordinate with field technicians to ensure timely, accurate service.

This role emphasizes strong communication, problem solving, and delivering excellent customer service. A valid driver’s license, 1+ year of dispatch or customer service experience, and a high school diploma are required.

Qualifications

• 1+ year of customer service or dispatching experience.
• Requires strong communication and organizational skills.
• High School Diploma or GED.

Responsibilities

• Receive and assess calls and dispatch service requests to field technicians.
• Provide feedback for call loading improvements and customer concerns.
• Maintain service call logs and provide reports to management.

Skills

Customer service

Dispatching

Communication skills

Time management

Problem solving

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Allegion in Worcester, MA is seeking a Service Dispatcher to join our branch team. You will receive calls, assess and dispatch service requests, and coordinate with field technicians to ensure timely, accurate service.

This role emphasizes strong communication, problem solving, and delivering excellent customer service. A valid driver’s license, 1+ year of dispatch or customer service experience, and a high school diploma are required.