Security Solutions Trainer & Technical Advocate

Ajax Systems; Worcester (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Health & Life insurance

401(k)

Growth opportunities

Impactful work

Innovative environment

Job summary

Ajax Systems invites a skilled Training & Technical Programs Specialist to deliver seminars, webinars and hands-on sessions for customers and employees. You will present roadmaps, coordinate open and private classes, and support the sales team with expert product guidance.

Responsibilities include planning training schedules, developing technical documentation, and engaging with distributors and partners to drive adoption of Ajax products and solutions.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems
• Hands-on experience in designing and installing video surveillance, fire alarm, or other security systems
• Experience delivering offline and online technical training to technical audiences
• Excellent presentation, communication, and interpersonal skills
• Flexible and willing to travel for business trips, trade shows, and other professional events
• Self-motivated and independent, with an outgoing personality and a proactive approach to work
• NICET and ESA certifications

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement
• Build and maintain long‑term relationships with key company partners
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams
• Support the sales team by following up on leads through the company’s CRM portal
• Analyze customer needs in partnership with the sales department to identify optimal product solutions
• Actively participate in the beta testing of new products and services, providing expert feedback to product management to refine solutions

Skills

Alarm systems

Video surveillance

Access control

Fire systems

Training delivery

Presentations

Travel willingness

NICET certification

ESA certification

Job description

Ajax Systems invites a skilled Training & Technical Programs Specialist to deliver seminars, webinars and hands-on sessions for customers and employees. You will present roadmaps, coordinate open and private classes, and support the sales team with expert product guidance.

Responsibilities include planning training schedules, developing technical documentation, and engaging with distributors and partners to drive adoption of Ajax products and solutions.