Technical Account Manager, Security Systems & Training

Medium; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Health & Life insurance

401(k)

Growth opportunities

Impactful work

Innovative environment

Job summary

Ajax Systems is seeking an experienced training and technical outreach professional in New York. You will conduct seminars, exhibitions, and webinars for customers and staff, while presenting roadmaps and updates to distributors and dealers.

You will also schedule classes, tailor demonstrations, and provide expert consultations to meet client needs. You will build relationships with partners, test features, and prepare documentation.

Qualifications

• Minimum 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.

Skills

Alarm systems

Video surveillance

Access control

Fire systems

Technical training

Presentation skills

Travel willingness

Interpersonal skills

Education

NICET certification

ESA certification

Job description

Ajax Systems is seeking an experienced training and technical outreach professional in New York. You will conduct seminars, exhibitions, and webinars for customers and staff, while presenting roadmaps and updates to distributors and dealers.

You will also schedule classes, tailor demonstrations, and provide expert consultations to meet client needs. You will build relationships with partners, test features, and prepare documentation.