Technical Account Manager & Training Specialist

Ajax Systems; United States; Hybride; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health & Life insurance

401(k)

Car allowance and travel costs covered

Résumé du poste

Ajax Systems in the United States seeks an experienced Technical Trainer to lead seminars, webinars, and hands‑on sessions for customers and staff.

You will present product roadmaps, coordinate open and private classes, and tailor demonstrations to client needs while collaborating with cross‑functional teams. Travel to events is required; NICET and ESA certifications are preferred; a proactive, self‑motivated attitude is essential.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications

Responsabilités

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for customers and employees.
• Present product roadmaps and new feature updates to distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in beta testing of new products and services providing expert feedback to product management

Connaissances

Alarm systems

Video surveillance

Access control

Fire systems

Presentation

Formation

NICET certification

ESA certification

Description du poste

Ajax Systems in the United States seeks an experienced Technical Trainer to lead seminars, webinars, and hands‑on sessions for customers and staff.

You will present product roadmaps, coordinate open and private classes, and tailor demonstrations to client needs while collaborating with cross‑functional teams. Travel to events is required; NICET and ESA certifications are preferred; a proactive, self‑motivated attitude is essential.