Security Systems Technical Trainer & Consultant

Ajax Systems; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Health & Life insurance

401(k)

Growth opportunities

Innovative environment

Impactful work

Job summary

Ajax Systems is seeking a seasoned Training Specialist to deliver technical seminars, webinars and hands-on sessions for customers and distributors. You will present roadmaps, manage schedules for classes, and tailor solutions to customer needs in a fast-growing global security technology company.

Ideal candidates have 5+ years in alarm systems, strong presentation skills, and willingness to travel for events.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services, providing expert feedback to product management to refine solutions.

Skills

Alarm systems experience

Presentation

Communication

Interpersonal skills

Travel flexibility

Self-motivated

Education

NICET certification

ESA certification

Job description

Ajax Systems is seeking a seasoned Training Specialist to deliver technical seminars, webinars and hands-on sessions for customers and distributors. You will present roadmaps, manage schedules for classes, and tailor solutions to customer needs in a fast-growing global security technology company.

Ideal candidates have 5+ years in alarm systems, strong presentation skills, and willingness to travel for events.