Security Systems Technical Trainer

Ajax Systems; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Health & Life insurance

401(k)

Growth opportunities

Job summary

Ajax Systems is seeking a seasoned Training & Technical Programs Manager to lead technical seminars, webinars, and training for customers and internal staff. You will present roadmaps, coordinate open and private classes, and tailor solutions to client needs across Ajax products and technologies.

The role requires travel for trade shows and events, with a focus on building relationships and delivering hands-on sessions.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications.

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services, providing expert feedback to product management to refine solutions.

Skills

Presentation skills

Communication

Interpersonal skills

Self-motivated

Proactive

Willing to travel

Education

NICET certification

ESA certification

Tools

CRM portal

Training platforms

Job description

Ajax Systems is seeking a seasoned Training & Technical Programs Manager to lead technical seminars, webinars, and training for customers and internal staff. You will present roadmaps, coordinate open and private classes, and tailor solutions to client needs across Ajax products and technologies.

The role requires travel for trade shows and events, with a focus on building relationships and delivering hands-on sessions.