Security Shift Lead - Team Coach & Response Expert

Allied Universal; Highland Heights (OH); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

D&D

401(k) plan

Seven holidays paid at time-and-a-half

Vacation after one year

Job summary

Allied Universal is seeking a Professional Security Shift Supervisor to oversee security staff on a designated shift at an office complex. The role includes supervising, coaching, recognizing performance, and coordinating with the Account Manager and Field Operations Manager to ensure high-quality service.

The ideal candidate will have a high school diploma or equivalent (or 5 years of verifiable experience), strong communication skills, and the ability to handle crises calmly.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent, or 5 years verifiable experience.
• Effective written and oral communication and interpersonal skills; ability to deal with all levels of personnel and public.
• Ability to prepare written reports and logs in neat handwriting.
• Ability to read and understand operating procedures and instructions.
• Licensing requirements may be required by state/local laws.
• For driving positions: valid driver’s license with at least one year of driving experience; clean driving record; sufficient insurance; ability to operate a vehicle.
• Background check and post-offer/pre-employment drug/alcohol test may be required; may require Driver’s Record check.
• Intermediate computer skills to use wireless technology at client sites.
• Ability to handle both common and crisis situations calmly and efficiently; exceptional customer service.

Responsibilities

• Supervise and coordinate the delivery of quality services on a specific shift at an assigned customer site.
• Act as liaison between site supervisor, Account Manager/Field Operations Manager and security officers.
• Provide coaching, recognition and discipline within empowerment range.

Job description

Allied Universal is seeking a Professional Security Shift Supervisor to oversee security staff on a designated shift at an office complex. The role includes supervising, coaching, recognizing performance, and coordinating with the Account Manager and Field Operations Manager to ensure high-quality service.

The ideal candidate will have a high school diploma or equivalent (or 5 years of verifiable experience), strong communication skills, and the ability to handle crises calmly.