Security Shift Lead - Fast-Paced Casino Environment

PENN Entertainment, Inc.; Joliet (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Security Manager to oversee daily operations on a designated shift at our Joliet property. You will supervise staff, enforce safety and compliance, and partner with public safety and regulators to ensure a secure guest experience.

The role requires strong organizational and communication skills, the ability to write reports, and a commitment to exceptional service. This on-site position reports to the Security leadership and supports company standards and

Qualifications

• High School Diploma or GED required or equivalent experience.
• Strong organizational and communication skills are essential.
• Ability to write reports and business correspondence.
• Comfortable presenting information to groups and handling questions.

Responsibilities

• Supervise staff and manage daily operations of a shift in Security.
• Coordinate scheduling with the manager and monitor guest satisfaction.
• Assist in budgeting and report budget concerns to management.
• Promote excellent customer service in line with company standards.
• Serve as Security Manager on duty when the Security Shift Manager is absent.
• Enforce internal controls and regulatory compliance including underage gambling and alcohol laws.
• Maintain safety and inspection reports for the property.
• Conduct regular security post inspections and maintain logs.
• Respond to guest and employee concerns professionally and promptly.
• Ensure officers meet uniform and grooming standards.
• Coordinate with regulatory, fire/rescue, and law enforcement agencies.
• Report potential issues to management and keep matters confidential.
• Provide a high level of service to create a fun and entertaining guest experience.
• Other duties as assigned.

Skills

Organizational skills

Communication skills

Report writing

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

PENN Entertainment, Inc. is seeking a Security Manager to oversee daily operations on a designated shift at our Joliet property. You will supervise staff, enforce safety and compliance, and partner with public safety and regulators to ensure a secure guest experience.

The role requires strong organizational and communication skills, the ability to write reports, and a commitment to exceptional service. This on-site position reports to the Security leadership and supports company standards and