Entertainment Security & Guest Experience Lead

Hollywood Casino Joliet; Joliet (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

PENN Entertainment in Joliet is seeking a security-focused team member to monitor staff and guests, enforce safety rules, and provide a high level of customer service in a fast-paced casino environment.

You must be 21+, have a High School Diploma or GED, speak English, hold a valid Illinois driver’s license, and be able to stay calm in emergencies. Starting wage is $17 per hour plus tips, with benefits included.

Formación

• Must be at least 21 years of age.
• High School Diploma or GED equivalent required.
• Previous experience in a guest service-related field required.
• Must understand and speak the English language.
• This position is required to drive a company vehicle and adhere to the company MVR policy.
• Must have a valid Illinois Driver's License.
• Must have the ability to remain calm in emergency or stressful situations.

Responsabilidades

• Monitor activities of staff and guests to ensure compliance with policies and safety rules.
• Take steps to ensure the safety and security of operations.
• Provide a high level of customer service and promote a positive attitude to create a fun and entertaining experience.
• Staff various posts as assigned.
• Coordinate with Surveillance on monitoring critical areas.
• Maintain visible presence and take action to ensure safety of guests, staff, and assets.

Conocimientos

Guest service experience

English proficiency

Driver's license

MVR policy knowledge

Calm under pressure

Educación

High School Diploma or GED

Descripción del empleo

PENN Entertainment in Joliet is seeking a security-focused team member to monitor staff and guests, enforce safety rules, and provide a high level of customer service in a fast-paced casino environment.

You must be 21+, have a High School Diploma or GED, speak English, hold a valid Illinois driver’s license, and be able to stay calm in emergencies. Starting wage is $17 per hour plus tips, with benefits included.