Security Shift Manager - Lead, Safety & Guest Experience

Plainridge Park Casino; Plainville (MA); On-site; USD 50,000 - 61,000; Full time

Job summary

PENN Entertainment in Massachusetts is seeking a Security Supervisor to oversee a designated shift, supervise staff, and ensure guest satisfaction while maintaining safety and regulatory compliance. The role emphasizes leadership, incident response, and adherence to security protocols.

Qualified applicants will have a high school diploma or GED and at least 3 years of casino security, military, or police experience. Proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• Must be proficient in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to interact with guests, staff and colleagues and resolve problems and conflicts diplomatically.

Responsibilities

• Supervise staff and manage daily operations of a designated shift in Security.
• Support, administer and manage performance against goals and budgets as applicable.
• Ensure scheduling aligns with guest satisfaction and operational needs.
• Assist in budget processes and report budget concerns.

Skills

Staff supervision

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

PENN Entertainment in Massachusetts is seeking a Security Supervisor to oversee a designated shift, supervise staff, and ensure guest satisfaction while maintaining safety and regulatory compliance. The role emphasizes leadership, incident response, and adherence to security protocols.

Qualified applicants will have a high school diploma or GED and at least 3 years of casino security, military, or police experience. Proficiency in Microsoft Office and strong communication skills are essential.