Security Shift Leader — Guest Experience & Compliance

PENN Entertainment, Inc.; Biloxi (MS); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PENN Entertainment is seeking a Security Manager to supervise the security shift, coordinate schedules, and uphold service standards across the department. The role emphasizes safeguarding guests and staff while maintaining daily operational control.

The successful candidate will assist in budgeting, generate security incident reports, and collaborate with regulators and law enforcement to ensure compliance and safety across the property.

Qualifications

• Must be proficient in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to present information clearly to groups of managers, clients, customers, and the public.

Responsibilities

• Supervise staff and manage daily operations of a designated shift in Security.
• Coordinate scheduling with the manager with emphasis on guest satisfaction.
• Assist in budgeting for the department and report budget concerns to management.
• Provide superior customer service and ensure standards are followed by all team members.
• Interact with regulatory, fire/rescue, and law enforcement agencies as required.
• Maintain confidentiality of all departmental and company matters.

Skills

Microsoft Applications

Organizational Skills

Communication Skills

Report Writing

Education

High School Diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievementsof performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Serves as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies and procedures including but not limited too; underage gamblingand drinking laws.
• Maintain safety and inspections reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guests' and employees' concerns and complaints and solve their problems with professionalism and compassion.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required; or three years of casino Security, military, or police experience;or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers,clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.