Security Shift Lead — Casino Ops & Guest Experience

Boomtown Casino Biloxi; Biloxi (MS); On-site; USD 45,000 - 75,000; Full time

Job summary

PENN Entertainment in Biloxi, MS is seeking a Security Manager to supervise staff on a designated shift and oversee daily operations within the Security department. You will drive guest satisfaction while maintaining safety and adherence to policy.

Responsibilities include coordinating scheduling, enforcing internal controls, and preparing incident reports. You will work with local authorities when needed and model professional conduct and confidentiality at all times.

Qualifications

• High School Diploma or GED; or three years of casino security, military, or police experience.

Responsibilities

• Supervise staff and manage daily operations of a designated Security shift.
• Coordinate scheduling with the manager, focusing on guest satisfaction.
• Assist in budgeting and monitor department budget initiatives.
• Promote and ensure superior customer service per company standards.
• Serve as Security Manager on duty when the Shift Manager is absent.
• Enforce internal control policies and compliance with underage gambling and alcohol laws.
• Maintain safety and inspection reports for the property; conduct post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guest and employee concerns with professionalism and empathy.
• Ensure officers adhere to uniform and grooming standards.
• Collaborate with regulatory, fire/rescue and law enforcement agencies.
• Ensure compliance with all regulatory requirements and report issues to management.
• Maintain confidentiality in all departmental matters.

Skills

Organizational skills

Communication skills

Microsoft Office

Report writing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

PENN Entertainment in Biloxi, MS is seeking a Security Manager to supervise staff on a designated shift and oversee daily operations within the Security department. You will drive guest satisfaction while maintaining safety and adherence to policy.

Responsibilities include coordinating scheduling, enforcing internal controls, and preparing incident reports. You will work with local authorities when needed and model professional conduct and confidentiality at all times.