Casino Security & Guest Experience Lead

PENN Entertainment, Inc.; Joliet (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a security-focused team member in Joliet to patrol, monitor, and secure guests, staff, and assets while delivering excellent guest service. You'll enforce safety policies, coordinate with Surveillance, and respond calmly in emergencies.

The role emphasizes maintaining a fun, safe environment and upholding regulatory guidelines across all operations. This full-time position requires 21+ age, a high school diploma, valid IL driver's license, and the ability to

Qualifications

• Must have experience in guest-service field.
• Must understand and speak English.
• High School Diploma or GED required.

Responsibilities

• Monitor activities of staff and guests to ensure compliance with policies and safety rules.
• Ensure safety and security of operations.
• Provide high level customer service and promote a positive, fun environment for guests and team members.
• Staff various posts as assigned and coordinate with Surveillance.

Skills

Guest service

English language

Education

HS Diploma/GED

Job description

PENN Entertainment, Inc. is seeking a security-focused team member in Joliet to patrol, monitor, and secure guests, staff, and assets while delivering excellent guest service. You'll enforce safety policies, coordinate with Surveillance, and respond calmly in emergencies.

The role emphasizes maintaining a fun, safe environment and upholding regulatory guidelines across all operations. This full-time position requires 21+ age, a high school diploma, valid IL driver's license, and the ability to