Security Services Manager - Lead Teams & Safeguard Clients

Allied Universal; New York (NY); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

Paid holidays and vacation

Vacation accrual

Job summary

Allied Universal is hiring a Service Manager to lead daily security operations, guiding a team of security officers and supervisors to deliver outstanding service across client sites in New York. This role emphasizes frontline leadership, operational discipline, and strong client relations.

You will leverage AI technology and BI platforms to monitor performance, optimize schedules, and ensure compliance with safety and contractual requirements while driving profitability and service excellence.

Qualifications

• Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
• Associate's degree with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
• High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization

Responsibilities

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high‑performing, engaged security teams
• Serve as the primary point of contact for clients, ensuring high‑quality service that enhances the protection of people and property
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non‑billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Skills

Team leadership

Client relations

Decision making

Communication

Emergency preparedness

BI tools

Microsoft Office

Education

Bachelor’s degree in criminal justice, business, or related field

Associate's degree in criminal justice, business, or related field

High school diploma or equivalent

Tools

CCTV / Access Control systems

Microsoft Office

Job description

Allied Universal is hiring a Service Manager to lead daily security operations, guiding a team of security officers and supervisors to deliver outstanding service across client sites in New York. This role emphasizes frontline leadership, operational discipline, and strong client relations.

You will leverage AI technology and BI platforms to monitor performance, optimize schedules, and ensure compliance with safety and contractual requirements while driving profitability and service excellence.