Security Operations Leader | Client-Focused & Team-Driven

RiseMe; New York (NY); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Eight paid holidays

Sick days

Vacation accrual

Job summary

Allied Universal is seeking a Service Manager in New York to lead daily security operations, guide a team of officers and supervisors, and deliver high-quality service to clients. You will drive staffing, payroll, training, and performance reviews while maintaining safety standards and leveraging BI tools to improve efficiency.

The role emphasizes strong leadership, client communication, and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• Must hold one of the listed degrees or equivalent experience in a fast-paced service org.
• Experience supervising hourly employees in security or related fields.
• Strong leadership, communication, and client-relations skills.

Responsibilities

• Lead frontline supervisors and security officers to ensure contractual hours and quality service.
• Recruit, train, schedule, and manage staff; oversee payroll and performance reviews.
• Serve as primary client contact and optimize operations with BI insights.
• Maintain safety/compliance standards and manage equipment and uniforms.

Skills

Leadership

Client engagement

Operational oversight

Payroll management

Training & scheduling

BI analytics

Safety & compliance

Communication

Microsoft Office

Team leadership

Education

Bachelor’s degree in criminal justice/business/related field

Associate’s degree in criminal justice/business/related field

High school diploma with 5+ years supervisory experience

Tools

BI tools

Payroll software

Microsoft Excel

CRM/operational software

Job description

Allied Universal is seeking a Service Manager in New York to lead daily security operations, guide a team of officers and supervisors, and deliver high-quality service to clients. You will drive staffing, payroll, training, and performance reviews while maintaining safety standards and leveraging BI tools to improve efficiency.

The role emphasizes strong leadership, client communication, and the ability to manage multiple projects in a fast-paced environment.