Security Service Technician I - On-Site Systems & Support

Convergint; Hoffman Estates (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Life insurance & Disability Plan

Wellness Program

Vehicle reimbursement plan or company车

Job summary

Convergint is seeking a full-time Security Service Technician to join a dynamic team in a culture that values growth and excellence. You will diagnose, repair, and install security and building automation systems, while delivering world-class customer service.

The role emphasizes teamwork, safety, and ongoing training to support customers across diverse sites. The position requires hands-on technical skills, strong problem-solving, and the ability to manage on-site service calls, with

Qualifications

• Strong focus on customer service and ability to work under pressure.
• Solid troubleshooting skills to diagnose and fix issues in security systems.
• Basic programming and problem-solving abilities for system maintenance.
• Mechanical and electrical aptitude with hand and power tools.

Responsibilities

• Respond to routine and after-hours service calls; diagnose, repair, and install as needed.
• Prepare detailed service reports for invoicing and costing.
• Perform preventative maintenance on installed security and building automation systems.
• Collaborate with team members to support customer projects and upgrades.

Skills

Customer service

Troubleshooting

Electrical aptitude

MS Office

Education

High School/GED

Tools

Bosch

Honeywell

DMP

Job description

Convergint is seeking a full-time Security Service Technician to join a dynamic team in a culture that values growth and excellence. You will diagnose, repair, and install security and building automation systems, while delivering world-class customer service.

The role emphasizes teamwork, safety, and ongoing training to support customers across diverse sites. The position requires hands-on technical skills, strong problem-solving, and the ability to manage on-site service calls, with